Agent Passenger Service

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information.

Responsibilities:

• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Handle baggage check-in, collect excess baggage charges, and provide general travel information
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close-out times and complete necessary flight documentation for accuracy
• Handle post-departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation
• Maintain inventory records for airfreight shipments
• Ensure compliance with site security protocols

Minimum Requirements:

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency
• Ability to pass background checks and comply with airport security requirements

Benefits:

• DailyPay app for advance pay access
• On-the-spot awards through Awardco Platform
• Multiple medical care options
• Travel discounts, pet insurance, discount shopping
• Wellness programs
• 401k program with company match