Airport Customer Service Supervisor

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers!

Essential Functions / Key Responsibilities:

• Supervises and coordinates daily activities of employees to ensure safe and effective operations
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations
• Responsible for shift management including workstation assignments, employee training, vacations, breaks, overtime assignments
• Enforces company policies and procedures, including disciplinary action
• Communicates with manager concerning any problems or issues
• Schedules and conducts shift meetings
• Performs job duties of assigned shift including assisting passengers through arrival and check-in processes
• Provides support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance
• Handles ticketing, boarding, baggage, reservations, and resolving complaints and problems

Basic Qualifications:

• Valid Driver's License
• Must be at least 18 years of age
• Must have authorization to work in the United States
• Must complete SIDA training to obtain airport authority identification security
• 2+ years of relevant experience

Preferred Qualifications:

• High School diploma or GED
• Excellent customer service skills
• Strong leadership qualities and ability to create passionate and efficient workforce
• Able to effectively resolve employee conflicts

Benefits:

• Flight Benefits - exclusive travel privileges with Delta Air Lines
• Paid holidays and paid time off
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs