Airport Passenger Service

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Job Duties:

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems
• Direct passengers through Customs, Immigration, and Quarantine
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Push wheelchairs with passengers through all areas of the airport
• Adhere to all safety procedures and policies
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position

Qualifications:

• High School diploma or GED
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements

Physical Requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• Frequently climb, and crawl

Working Conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
• Must be able and open to work in outside weather conditions which may include severe seasonal elements

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members
• Weekly pay for hourly employees
• Full time starts at 30 hours per week
• Paid time off (for full-time employees)
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees)
• 401k for all employees
• Exclusive discounts and additional wellness programs

No experience is required. Paid training is provided for all new employees.