Airport Client Field Services Technician

The Airport Client Field Services Technician reports to the assigned manager on duty and supports the Nashville International Airport's Common Use Platform. Responds to any incident requests from the terminal and conducts proactive support and preventative maintenance of the equipment.

Essential Responsibilities:

• Install, upgrade, monitor, and troubleshoot issues with the Common Use System, including client computers, peripherals and network connectivity
• Provides both Tier 1 and 2 support for MNAA employees, passenger-facing technologies, and airport-provided tenant systems
• Installs and maintains software patches and upgrades in conjunction with the Amadeus System Administrator
• Maintains inventory of equipment and parts as well as documentation of vendor activities
• Receives incoming IT-related telephone calls and visitors, answering questions or directing to appropriate party
• Works on multiple projects and tasks both individually and in team environment
• Monitors supplies and paper stock of Amadeus systems for airlines
• Provides software troubleshooting and support of systems such as FIDS, GIDS, BIDS, and EASE as well as QSYS paging hardware
• Performs walkthrough/inspections to verify systems are functional and resolve any issues
• Repairs connectors of peripheral cables
• Returns equipment/parts to manufacturers for repair
• Provides after-hours IT Helpdesk support
• Cleans and inspects common use PCs and peripherals

Qualifications Required:

• High school diploma
• 2-4 years of experience as computer/network specialist or end-user support technician
• Valid Class D driver's license

Preferred:

• Associates degree in data processing/information systems
• CompTIA A+, Network+ certifications
• IT certifications in security, Cisco, and VMware

Benefits:

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave