Sr. Field Service Leader

SUMMARY: The Sr. Field Services Leader is responsible for providing expert technical support in development, expansion and performance of all field service activities and internal warranty reviews; establishes plans and strategies to expand existing customer support networks, expand market and segment penetration through technical expertise.

DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:

• Provide field support for installation, commissioning, troubleshooting, and repair of aerospace engine accessories including, but not limited to fuel controls, governors, compensators, fuel pumps, valves.
• Serve as a remote technical expert during scheduled maintenance, AOG (Aircraft on Ground) situations, and system integration support.
• Diagnose and resolve issues related to mechanical, electrical, and hydraulic components of engine accessories.
• Interface with OEMs, airline maintenance teams, and MRO facilities to ensure proper operation and integration of products.
• Conduct training sessions for customer personnel on product operation, handling, and maintenance procedures.
• Document field activities through detailed service reports, root cause analyses, and recommendations for corrective actions.
• Provide feedback to engineering and product development teams on field issues and performance trends.
• Support warranty claim assessments and facilitate resolution of customer concerns in alignment with contractual obligations.
• Ensure compliance with aerospace industry regulations, customer requirements, and internal quality standards.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in mechanical engineering, aerospace engineering, or related technical field
• OR an additional 3 years of specific work experience in lieu of degree.
• equivalent military or technical training and experience may be considered.
• 7+ years of relevant/technical work experience
• 3+ years of direct experience with aerospace mechanical systems or engine accessories.
• Strong understanding of turbine engine systems and accessory operation.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Excellent troubleshooting and diagnostic skills in a field environment.
• Strong interpersonal and communication skills; capable of building customer trust and rapport.
• Willingness to travel up to 25%, both domestically and internationally.
• Proficient in Microsoft Office and reporting/documentation tools.

PREFERRED REQUIREMENTS:

• FAA A&P or equivalent certification or prior military aircraft maintenance experience.
• Familiarity with aerospace quality systems and airworthiness regulations.
• Familiarity with Pratt and Whitney and Rolls Royce turbine engines.
• Knowledge of ERP/PLM systems.
• Experience supporting military, business, general and commercial aviation programs.

OTHER:

• The selected applicant will be subject to a background check and drug testing.

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.

Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.

Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.

Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.

Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.

Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.

Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.

Insurance: We've got you covered with Short-Term and Long-Term disability insurance.

Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?

Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!