Elmira Corning Regional Airport (ELM, KELM), New York, United States of America Airport Jobs

Loads, unloads, services, guides, and directs customer aircraft. Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner. Responsibilities: • Loads, unloads, services, guides, and directs customer aircraft • Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction • Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner • Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger • Receives and records Customer baggage, airfreight, mail and company materials as required • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position Qualifications: • Valid Driver's License • Ability to pass a pre-employment drug screen • Ability to pass up to a 10-year background check • Must be at least 18 years of age • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must complete ramp and SIDA training to obtain airport authority identification security • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods • Must be able to work in cramped or high places • Must be able to carry heavy items up and down jet way stairs Benefits: • Paid holidays • 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Responsibilities: • Make reservations, issue tickets and itineraries, and compute fares for passengers • Handle baggage check-in, collect excess baggage charges, and provide general travel information • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures • Manage arrangements for passengers holding reservations, standby travelers, and their luggage • Determine flight close-out times and complete necessary flight documentation for accuracy • Handle post-departure procedures, including invalidating tickets and finalizing reports • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program Minimum Requirements: • High school diploma or GED equivalent • At least 1 year of experience in customer service or related field • Ability to work varied shifts, including weekends, holidays, and nights • Strong verbal and written communication skills • Ability to lift and handle baggage weighing up to 50 lbs • Basic computer proficiency, including the ability to input data and use relevant software • Familiarity with airport regulations and procedures • Ability to pass background checks and comply with airport security requirements Preferred Skills: • Previous experience in an airport, airline, or logistics environment • Knowledge of ticketing, reservations, and fare calculation systems • Experience handling lost and found procedures or baggage claims • Strong organizational skills and attention to detail Benefits: • DailyPay app for advance pay access • On-the-spot awards through Awardco Platform • Multiple medical care options for full and part-time employees • Travel discounts, pet insurance, discount shopping • Wellness programs • 401k program with company match • Internal mobility and transfer opportunities

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities: • Assists passengers with their baggage pick-up • Assists passengers to resolve issues with their delayed, lost, or damaged items • Utilizes computer software to track and catalog luggage • Handles customer interaction with class in an efficient, effective, and professional manner • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces Basic Qualifications: • Valid Driver's License • Ability to pass a pre-employment drug screen • Ability to pass up to a 10-year background check • Must be at least 18 years of age • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must complete SIDA training to obtain airport authority identification security • Must be able to carry heavy items up and down jetway stairs Benefits: • 401(k) Retirement Plan

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. Essential Functions / Key Responsibilities: • Supervises and coordinates daily activities of employees to ensure safe and effective operations • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws • Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner • Communicates with manager concerning any problems or issues • Schedules and conducts shift meetings • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.) • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position Basic Qualifications: • Valid Driver's License • Ability to pass a pre-employment drug screen • Ability to pass up to a 10-year background check • Must be at least 18 years of age • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must complete SIDA training to obtain airport authority identification security • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team Preferred Qualifications: • High School diploma or GED • Excellent customer service skills • Strong work ethic • Ability to work in a team oriented environment • Strong leadership qualities and ability to create a passionate and efficient workforce • Able to effectively resolve employee conflicts • Ability to apply creative solutions that have a positive impact on results Benefits: • Flight Benefits - exclusive travel privileges for yourself and your family with Delta Air Lines • Paid holidays and paid time off • 401k company match upon eligibility • Exclusive discounts and additional wellness programs Physical Requirements: • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods • Must be able to work in cramped or high places • Must be able to carry heavy items up and down jet way stairs

As a Ramp Agent, you will be responsible for essential ramp service tasks, including loading and unloading baggage and cargo, marshalling aircraft, and performing water servicing. A focus on safety and attention to detail is crucial. This position is covered by a collective bargaining agreement. Responsibilities: • Marshall aircraft upon arrival and departure • Load and unload cargo/baggage on and off aircraft • Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick-up and deliver cargo/bags between the terminal, warehouse and aircraft • Sort and load baggage • Perform ground service functions, such as connecting/removing ground power and ground start units and water service • Perform aircraft pushback, wing walking and related guide man functions • Maintain a secure work environment Minimum Requirements: • High school diploma or GED equivalent • Ability to lift and handle heavy baggage and cargo (up to 50 lbs or more) • Strong communication skills for coordinating with team members and flight crews • Ability to work in various weather conditions, including extreme heat, cold, and rain • Flexibility to work varied shifts, including weekends, holidays, and nights • Basic mechanical aptitude for operating ground support equipment • Ability to pass background checks and comply with airport security regulations • Attention to detail and a commitment to safety protocols • Fluently read, write, and speak the English language • This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues Preferred Skills: • Previous experience in aviation or ground handling operations • Familiarity with aircraft types and airport layout • Knowledge of safety regulations and protocols in the airport environment • Experience operating ground support equipment, such as tugs, belt loaders, and forklifts • Strong problem-solving skills and the ability to remain calm under pressure • Excellent teamwork and interpersonal skills for effective communication with colleagues • Ability to multitask and prioritize tasks in a fast-paced environment • Basic computer skills for completing paperwork and using scheduling systems • Strong customer service orientation and a positive attitude toward passenger interactions Physical Requirements: • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs • Frequent standing, walking, and moving throughout the airport terminal or warehouse • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow • Manual dexterity required for handling documents, operating computers, and using two-way radios • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Benefits: • DailyPay app for advance pay access • On-the-spot awards through Awardco Platform including gift cards • Multiple medical care options for full and part-time employees • Travel discounts, pet insurance, discount shopping • Wellness programs for all employees • 401k program with company match • Internal mobility and transfer opportunities