SkyLink Control Center Operator

Job Overview

GENERAL SUMMARY:

Under general direction of the SkyLink Assistant Manager, controls all aspects of the operation of the SkyLink automated people mover (APM) system via computer console, electronic monitors, power distribution and radio and telecommunications systems. Work requires technical expertise that involves analysis of overall system performance and service level requirements. Controls primary, secure, ground transportation to airline, TSA, concessionaire employees and the traveling public between terminals. Controls SkyLink APM system in response to real or potential emergencies. Uses independent judgment to provide customer service support to the public on the SkyLink APM system and in the stations, through real time operation of the system by effective communications, maintenance of balanced headway and effective utilization of emergency and failure management strategies. Determines the best course of action to provide the highest level of service with available resources and provides any other support, which affects or could affect customer service, safety and airport security.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Analyzes real time information and controls overall SkyLink operation by correcting or circumventing problems through computer command keyboard input and/or by directing and dispatching maintenance personnel in response to operational needs.
• Analyzes all available data to determine need and declares state of alert or emergency, closes or restores the SkyLink system and briefs applicable Airport Board, SkyLink maintenance and airline personnel on the status of the system.
• Directs response personnel during abnormal or emergency operations in a life safety environment to appropriate locations.
• Analyzes and directs transportation service levels, adjusts SkyLink route loading to meet demand of schedule, airline forecast or real time observation; analyzes service impact, then directs and implements alternative service modes.
• Maintains Airport security by implementing Breach of Security violation plan in compliance with Airport Board, TSA and Section Policies and Procedures.
• Directs Department of Public Safety (DPS) personnel to life-safety emergency locations, or for Skylink security issues.
• Assimilates and disseminates weather information critical to the safety and operation of the SkyLink system and declares SkyLink weather alerts and emergencies.
• Takes part in training, re-training, and examinations of themselves and other employees as required by the Control Center qualification program.
• Assists with the investigation of accidents, incidents, events and passenger inconveniences, and assists to resolve system user complaints of passengers and tenants; assists the traveling public through various customer service functions.
• Maintains a complete log of all SkyLink significant events.
• Represents the Skylink Assistant Manager as needed or directed.
• Implements and or coordinates the safe and efficient execution of work through use of work permits, occupancy permits and clearances in accordance with existing rules and procedures.
• Takes part in training, re-training and examinations as required by the Operations Center qualification program.
• Through interaction with the communications and CCTV systems, monitors platforms, stations, intrusion alarms, customer activity and any other system that affects customer service and security.
• Periodically observes in-system vehicle performance, cleanliness, condition of platform stations, etc., to enhance knowledge of system operation.
• Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact.

MINIMUM REQUIREMENTS

• Completion of high school curriculum or equivalent.
• Three (3) years of experience with console control systems in a real-time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver’s license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the hazards and safety precautions of an automated train control system, its operation, its electronic reporting system, propulsion power distribution and probable system malfunctions and is able to perform these tasks in a real time environment.
• Basic knowledge of the principles of computer technology, multiple programs and systems analysis.
• Basic knowledge of electromechanical and electronic concepts.
• Knowledge of modern office practices, procedures, equipment and software.
• Ability to work independently and under stressful conditions.
• Ability to read, understand, interpret, follow, and explain rules and regulations.
• Ability to analyze data from a variety of sources and make decisions rapidly in a real time environment.
• Ability to attend to several sources of information, audio and visual, simultaneously.
• Ability to gather, research, analyze and evaluate facts, prepare and present concise oral and written reports.
• Ability to work rotating shifts.
• Ability to maintain effective and harmonious internal and external working relationships.
• Ability to pass a color vision deficiency test.
• Ability to communicate courteously and effectively, both orally and in writing.
• Ability to exercise prudent and timely judgment in normal and emergency situations.
• Ability to thoroughly evaluate facts to follow through and effectively document actions taken.
• Ability to support field personnel in troubleshooting defective equipment to restore operations.
• Ability to provide effective customer service to patrons and Airport employees.
• Ability to pass the required training established by the department and maintain proficiency through routinely passing prescribed tests.
• Ability to work shifts, including nights and weekends.

SPECIAL REQUIREMENTS

• This is a DOT-designated and Airport-designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the safety sensitive position.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

EFFORT

• Works within an operations command and control center environment and on board the SkyLink vehicles, and station areas.
• Uses abstract and logical reasoning in problem solving and analysis.
• Uses keyboard devices, computer monitors, CCTV monitors, radio and telecommunications equipment.
• Exchanges information by telephone, public address system, two-way radio, and in person.
• Sits for extended periods of time, remaining constantly attentive to radio transmissions, SkyLink system security and monitoring equipment and devices.
• Reacts calmly, quickly and logically in emergency situations.
• Uses far-visual acuity and color perception to monitor wall-mounted electronic displays.
• Using keyboard devices and computer monitors, operates a radio and telephone communications system using push-to-talk to activate two-way radios and public address system.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.