Technical Services Jobs

Technical Service Manager 6th shift Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success. Description JOB SUMMARY: The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. The supervisor is responsible for a team of technicians within the service center. JOB RESPONSIBILITIES: Fosters a positive relationship between the customer and the Textron Aviation service network.Implements lean manufacturing processes with a focus on 5s and practices as well as coordinates all Area Team Development events for area of responsibility.Ensures that work performed is done in accordance with established policy, procedure, and quality standards.Responsible for safety, quality, meeting schedules and efficiency of the Service Center Monitors the work environment to assure it is maintained in a safe and orderly condition. + Identifies and corrects unsafe acts.Investigates any accidents or incidents, reports findings, complete with recommended corrective action.Monitor and review overall shop performance metrics (LUE, Billing Efficiency, Productivity and schedule adherence) in conjunction with Maintenance manager to identify trends and implement corrective actionsMonitors and reviews applicable Near miss, Quality (Risk reports and layered Audits), and MVSS responses data to determine trends and in conjunction with EHS and Quality, implement corrective actions Supervises and assigns team members to maintenance in line with schedules and priorities through collaboration with CSMs. Realigns assignments as required to meet customer, maximize efficiency, or by direction of the Service Manager. Daily interaction with team members regarding workmanship, efficiencies and safe working conditions as well as identifying ergonomic opportunities. Provide coaching and counseling in order to manage performance of team members. Conduct and document performance evaluations Mentor and develop talent Track, document, and conduct disciplinary actions required under the procedures and policies of Textron Aviation Holds weekly team meetings to communicate items such as general communication and resolving programs. Post-delivery follow-up with CSM: Assures that open issues involving parts or return maintenance are resolved. Addresses Maintenance Visit Performance Evaluation issues with the Service Center personnel. Perform duties of a CSM as designated on the off-shift. Qualifications EDUCATION/ EXPERIENCE: 7 years of relative aircraft maintenance experience & an A&P license. OR 5 years of relative aircraft maintenance experience. Bachelor's degree in aviation or related field & A&P license Preferred: Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience Repairman / EASA License QUALIFICATIONS: Excellent written and verbal communicationProven leadership skillsPossesses good organization and time management skillsAttention to detail, goal orientedAbility to prioritize and manage time sensitive responsibilitiesHighly motivatedAbility to work in team environmentMust be able to obtain and maintain an airport security badge through the local airport authority, if applicable. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Kansas Tax Credit: Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. Recruiting Company: Textron Aviation Primary Location: US-Kansas-Wichita Job Function: Flight Operations Schedule: Full-time Job Level: Manager with Direct Reports Job Type: Experienced Shift: Second Shift Job Posting: 07/03/2025, 12:19:58 PM Job Number: 334415

Job Title: Technical Services Supervisor Department: Maintenance Reports To: Technical Services Manager ESSENTIAL DUTIES AND RESPONSIBILITIES: Duties and responsibilities include, but are not limited to: 1. Responsible for Technical Services Department processes. Must identify any changes that will enhance departmental process quality and submit Maintenance Program Revision Requests for applicable policy and procedure changes. 2. Monitor current and historical data for chronic or repetitive discrepancies and faults on aircraft systems, structures, components, and wiring. 3. Initiate an Advisory Notice Form R-01 when chronic / repeat items are detected on Company aircraft. 4. Maintain a file of all Advisory Notices issued to each aircraft. Advisory Notices will be kept on file for one year. 5. Provide a monthly report to the CASS Department detailing the current status of issued Advisory Notices. 6. Coordinate on a daily basis with the Maintenance Control Department regarding all current DMIs. Provide assistance in troubleshooting and initiating corrective actions for deferred items. 7. Maintain open lines of communication with the Maintenance Control Department to ensure overall effectiveness and sharing of information, including any Maintenance Action Plans developed and implemented to troubleshoot or repair Company aircraft and equipment. 8. Provide technical support to all maintenance personnel when needed, e.g. telephone consultation, research, follow-up, etc. 9. When requested, investigate components returned from repair providers when the provider is unable to confirm the reason for removal. This investigation is meant to ensure that the component change did correct the original discrepancy, and that the returned component is in serviceable condition. 10. Coordinate with the Maintenance Training Manager to ensure that personnel are properly trained / retrained in problematic areas. Ensure that assigned personnel complete any due/overdue training. 11. Coordinate with the Engineering Department, and provide any information needed for major repairs or modifications required to increase reliability. 12. Create a list, by aircraft tail number, of all repetitive maintenance discrepancies as defined in Section 9.6. This list will be provided to flight following management on a weekly basis. 13. Perform any other duties as assigned by the Technical Services Manager. QUALIFICATIONS: To perform this job successfully, an individual must have a valid A&P Certificate, experience working Heavy Transport Aircraft 747-400 and 777 aircraft, be able to use and understand wiring diagrams, maintenance manuals, troubleshooting manuals and parts manuals, have good computer skills and verbal communication skills as well. Have at least 5 years of experience maintaining the same category and class of airplanes operated by Kalitta Air Have at least 5 years supervisory experience Must be appropriately certificated under 14 CFR Part 65 FAA Airframe & Power Plant Certificate Individual must be organized and able to work with computers and programs such as Word, Excel, Outlook, etc. Must be legally authorized to work in the U.S EDUCATION and/or EXPERIENCE High school graduate; some college and/or technical school desirable. LANGUAGE SKILLS Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written direction to assigned staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a construction, maintenance setting. The noise level in the work environment is usually loud.