Database Management And Technical Support Jobs

Own customer database, segmentation, lifecycle programs, and marketing automation to drive engagement, retention, and CLV. Responsibilities: • Maintain centralized customer database; ensure data accuracy and privacy compliance (GDPR/CCPA) • Develop segmentation models; partner with BI/Analytics for insights • Create customer personas and journey maps • Design and implement CLM programs; run retention/win-back campaigns • Use no-code automation tools (Braze, MoEngage, Clevertap, WebEngage) for personalized messaging • Set behavior-based triggers; orchestrate event-driven workflows • Plan/execute data-driven campaigns; track performance with GA/CRM; report regularly • Improve engagement across web/app/social/offline touchpoints Requirements: • Bachelor’s in Marketing, Data Analytics, Business, or related field • 5+ years in Database Marketing/CLM/Marketing Automation (airline/travel/e-commerce preferred) • Proficiency in data analysis, SQL, Google Analytics, and CRM platforms • Experience with A/B testing, behavioral tracking, and predictive analytics • Strong stakeholder management and collaboration skills Department: Marketing Contract Type: Permanent

Lead API middleware development to integrate Navitaire Digital APIs with internal and external systems; enable scalable, secure, and high-performance integrations. Responsibilities: • Design, develop, and maintain API middleware integrating Navitaire Digital APIs with Jazeera systems • Build/manage scalable, secure API architectures; manage API lifecycle and versioning • Integrate third-party collaborators (ancillary suppliers, payment gateways, loyalty platforms) • Serve as in-house expert on Navitaire Digital APIs; collaborate with Navitaire on enhancements • Partner cross-functionally to integrate commercial/operational systems and support new revenue streams • Establish metrics for API performance, uptime, and transaction success; monitor and report to management Requirements: • Bachelor’s in Computer Science/IT or related • 5+ years in API middleware development/management in airline industry • Mandatory prior experience with Navitaire Digital APIs (LCC environment) • Expertise in API tools/frameworks and security (OAuth, encryption) • Experience with cloud platforms, microservices, RESTful architectures • Strong problem-solving and communication skills Department: Marketing Contract Type: Permanent

The IT Contract Administrator is responsible for managing and providing oversight of various IT department contracts to provide the airport with seamless execution of successful contracts including overseeing and evaluating contractor performance against performance standards and contract terms, review of performance, and acting as a liaison between internal business partners for contract specific requests related to contracts. Essential Responsibilities: • Manages and provides oversight of various IT department contracts • Assists teams with purchase of technology, invoicing, and tracking to the budgeting process • Develops and maintains monthly reports and other documents, such as budget spin down, invoice review, and payments • Receives invoices, reviews for accuracy, tracks to budget, and submits for payment approval • Collaborates with the Purchasing department to obtain bids for projects exceeding a specified financial threshold in accordance with procurement guidelines • Develops and implements contract compliance tracking tools to ensure contractor services are rendered timely and to scope of work specifications • Ensures contractor compliance with contract required reporting (weekly, monthly, quarterly and annual) to IT Leadership • Updates current processes and prepares procedures to ensure efficiency and contract compliance in conjunction with other internal business partners • Prepares summary report for Purchase Order status/reconciliation on assigned contracts for submission and review by management team • Works with Procurement Department and prepares all required internal documentation to properly fund Purchase Orders and create Purchase Requisitions • Escalates contract non-compliance issues to IT Leadership and the Procurement Department with recommendation for corrective action • Works with Procurement Department and IT Leadership to resolve contract non-compliance issues • Assists with drafting scopes of service for contracts and participates in the Request for Proposal bid process • Builds and maintains strong working relationships with internal departments—including Procurement, Finance, and end-user teams—to ensure effective coordination and alignment throughout the contract lifecycle • Participates in contract review meetings with leadership team • Measures contract performance using Key Performance Indicators (KPIs) • Handles sensitive information, documents and issues in a confidential manner • Maintains regular and on-time attendance • Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE) • Follows all safety regulations • Performs other duties as assigned Qualifications Required: • High school diploma or equivalent • 2-4 years of experience with IT contract management • Valid Driver License Class D Preferred: • Associates degree in a related field • 4-7 years of experience with IT contract management • Administrative professional certification Benefits: • Deferred compensation plans • Educational Assistance • Health, Dental, Vision, Life, Disability Insurance • Health Screenings • Paid Holidays • Annual/Bereavement/Military Leave